With five generations of people in the workforce today, the challenge for an organization has never been greater to support the way their people work. As an IT executive, your CEO expects you to take a lead role in the transformation of your company's workplace. Improving collaboration, attracting new talent, leveraging new technology, and reducing real estate costs are just several dynamics in supporting the new landscape of work that requires your attention now. Attend this session to learn about the top trends transforming the workplace and what strategies you can use to ensure transformation success, such as AI driven cognitive workspaces. If workplace transformation is on your radar, this session is a must!

Service providers continue their battle with robo-callers and plan to use the STIR/SHAKEN framework to contain the illegal and illicit traffic. In this session, we'll share a tutorial on STIR/SHAKEN, explain what it will do and what it will not do.

VoIP security has never been more challenging and supporting an increasingly-mobile user population requires new ideas to minimize risk... Scans, probes, and outright attacks are overwhelming--and without a proactive VoIP security strategy, disaster is inevitable. This session will review real-world business cases and evolving best-practices for securing your VoIP environment. From geo-fencing and dynamic whitelist/blacklists to flow controls and other techniques, we will cover a range of low-cost practical solutions that can be implemented in your network today.

Consumer communications is changing all over. In-app/in-web communications are rapidly changing the way businesses communicate. Companies like Twilio/Nexmo had dramatically enabled this change - but there are other options, apart from Voice calls and SMS. This session will deal with contextual communications and its applicability for customer management, lead acquisition, customer care and more - how it can be leveraged, how it can improve your business and most importantly - what kind of impact it can have on your business. This session is ideal for developers, product managers/owners and entrepreneurs.

Over the past few years, deployment of 2G and 3G mobile networks based upon open source hardware and software has become relatively common and well documented. Moving up to 4G (and on to 5G) deployments present new challenges and complexities. In this presentation we will examine what system components are required – and how to engineer them using applications like Kamailio and FreeSWITCH. Also – we will look at which parts of the jigsaw puzzle CANNOT easily be built from Open Source components today and how to go about finding these pieces with which to build your 4G system.

Meet the latest HOMER and its ground breaking features, and learn about our project vision for the future of Open-Source HEP and RTC monitoring.

In this day of platforms, services, and Infrastructure tools how is a company to navigate their way between them to support their business? At what point are you moving from enabling or enhancing your business and moving to giving it away? This session will look at the various tradeoffs between using cloud platforms, services, and Infrastructures. It will use case studies to show how decisions you make early in your business can benefit or harm it over time.

We *can* learn from our mistakes. In this presentation, Allison spotlights the many ways in which IVR does a company -- and its customers -- a disservice, and ways to prevent that disconnect.

Dialogflow has become increasingly useful as it's abilities have grown over the past couple of years and up until now, you've either had to hack a solution together or go to a big player in the market to get a built in integration. Those days are behind us. Learn how to use Open Source Software, modern programming design and Dialogflow in order to create an AI driven agent able to talk to your users on your behalf.

AI, Machine learning and related sciences will change the way we are working in many industries: for sure the contact center world will be heavily impacted: how exactly? The most obvious thought could be saving costs by substituting human agents with AI algorithms. However this is not really the main kind of benefits we expect. There are many others significant applications we can deploy by using AI, and they will be able to create many new jobs in spite of the lost ones. During the session, we are going to see how to use Machine Learning to exploit the Customer Journey datasets, or the Data Mining for customer sentiment analysis and AI for other interesting cognitive tasks. The usual misconceptions will be tackled, in order to show how we can really benefit from the AI and related technologies to improve both the customer experience and the contact center employee skills. Design and implementation challenges will be explained, along with practical examples and also a video case study, related to AI application for natural language omni-channel application.

You can secure your existing communications with Kamailio. As a SIP Edge Router, Kamailio can provide TLS, Packet Inspection, Fraud Detection, Attack mitigation and more. Best of all, Kamailio is open source.

In recent years we have seen how there has been a tendency for PBX systems to have Multi-Tenancy capabilities, however, there is an open debate because virtual machines in the cloud have been getting cheaper and facilitating their management. This allows the Multi-Instance model to become an economically and administratively viable option. Explaining the differences between Multi-Tenant and Multi-Instance, and in which situations it is advisable to use each of them. This conference is aimed at small entrepreneurs who are starting their carrier business, as well as large carrier businesses.

From the early days of VoIP starting with Asterisk and through the advent of FreeSWITCH and on to WebRTC, Learn how the evolution of Software Defined Telecom has brought us a new era in communications like never before.

A short and punchy session where VoIP/RTC industry leaders answer your questions and share their views about the future of our industry.

Be amazed and amused in equal measure during this fast-paced demo session where danger is never very far away! Each demo is confined to a very short time (<5 mins). Watch the brightest minds in the Open Source Comms industry deliver demos that show their ingenuity, wit or warped sense of humor as they compete for the following prizes: Swan - Demo works and looks effortlessly easy, but this masks layers of complexity and sophistication below! Audience vote - You get to choose which demo you like best. Crash and Burn - It would have been great if it worked, but it didn't (the more spectacular the failure the better)... Judges award - A hastily assembled gaggle of reprobates choose their favourite!